Returns and exchanges

• Right of withdrawal Not completely satisfied? Don't worry, you can always return your goods within 14 days of receiving your order. Please return the goods in unchanged condition, unbroken in the original packaging. For hygiene reasons, we only accept returns where the sterile bag in which the jewelry is located is unbroken (not opened). What to do in the event of a complaint / incorrect delivery: Should you receive an incorrectly delivered item, you must contact our customer service within 7 working days. When complaining about defective goods, you also need to contact customer service. We are of course responsible for return shipping for incorrect deliveries and approved complaints. In the event of an exchange or if you regret your purchase, you are responsible for the return shipping and that the return arrives to us. For returns of higher amounts, we recommend that you send traceable. You are always responsible for ensuring that the return reaches us. Just as we always have a responsibility that you receive your order.
• Uncollected shipment If you choose fast delivery (Varubrev 1st class, REK or Service point) at the checkout, the postage is not refunded for full returns or canceled purchases.
• Exchange right Within 30 days, open purchase does not apply. However, you can exchange your item if the item is sealed in unbroken packaging and original condition.
• Refund Invoice You will receive an updated amount in your account at Svea. We will not send out a new invoice.
• Partial payment If you return all or part of your order, the corresponding amount for the goods will be adjusted. The amount will be adjusted on your next invoice.
• Card purchases If you have paid by debit or credit card, we will refund the money to the card you used to pay for the original order.
• Direct payment If you have paid by bank payment/bank transfer, we will return the money to the account you used to pay for the original order.
• Swish refund If you chose to pay by swish and make a return, we will refund the amount for the return to the same account you swished from.
• Discounts If you have used a discount, the amount will be adjusted according to the terms of the discount code, after which you will receive a confirmation email with the final amount.
• Free gift In case of return, both the product and the gift must be returned, otherwise you are no longer entitled to take part in the promotion and you will have to pay for the gift. In case of return of the gift, no refund will be made as you have never been charged for the gift. In case of oversale or if a product is out of stock, we reserve the right to replace the gift with the same value, in these cases you will be notified by email. This promotion cannot be combined with other offers or discount codes.
• Returns from Sweden. For returns within Sweden, you as a customer are responsible for the return cost and are responsible for ensuring that the return reaches us. Name and order number must always be on your shipment.
• Returns from abroad For returns from abroad, you as a customer are responsible for the return costs and are responsible for the return being received by us. Your name and order number must always appear on your shipment.
• Returns are sent to: Indiapiercing.se, Vasatorpsvägen 1 E, 254 57 Helsingborg